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🚀 Getting Started
About Free2move
Who can use Free2move?
Where can I use Free2move?
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About Our Cars
How far can I drive with an electric car?
Are there different categories of Free2move cars?
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Fueling & Charging
How do I refuel Free2move cars?
I had to pay to refuel my car. How can I get reimbursed?
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Parking & Home Areas
Where can I park and end my trip?
Where can I park?
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Profile Registration & Validation
What driver's licenses do you accept?
How do I upload my driver's license?
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👤 Account
Personal Data Update
How can I update my driver's license information?
How can I change my account phone number?
View All (5)
Account Settings
How can I close or deactivate my account?
Why has my Free2move account been suspended?
View All (4)
Magic Pin
What is a Magic PIN?
I forgot my Magic PIN. How can I retrieve it?
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Free2move Rewards
What is Free2move Rewards?
What rewards can I unlock?
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🚗 My Rental
Reservation & Rental
Can I travel with Free2move cars to another country?
Can I book a car in advance?
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Fines & Towing
What should I do if I find a parking fine on the car?
What happens if I get a traffic violation?
View All (6)
Accident & Insurance
What should I do if I've had an accident?
How do I report damages on a car?
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Lost&Found
What should I do if I lose something in a Free2move car?
What should I do if I find something in a Free2move car?
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Terms & Condition
Am I allowed to bring pets or animals in Free2move cars?
Can I let someone else drive the car using my Free2move account?
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💰 Billing & Fees
Payment
What payment methods can I use?
What's an installment plan?
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Pre-authorization
Do you block an amount on my credit (or debit) card when I start a trip?
Why is the pre-authorized amount different from my booking rate?
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Rental Rates & Fees
What rates are available?
What is a drop-off fee?
View All (9)
Free2move Pass
Is there a Free2move Pass subscription for hourly and daily rates?
Can I use Free2move credit to pay for my subscription?
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Credit & Top-up
How long is my purchased credit valid?
How can I top up my Free2move account?
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Gift Card
Can I gift a credit package to someone else?
What can I spend my Free2move gift card on?
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💼 For Business
For Business
How can I contact Free2move for Business?
Can I use Free2move for business trips?
What is a business profile?
What is a corporate account?
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